3ds Customer Support

Customer Service. Nintendo 3DS Systems Support. If your Nintendo 2DS, Nintendo 3DS or Nintendo 3DS XL has the latest system update installed. A password-protected, Web-based support system, available 24/7 (24 hours per day, 7 days per week) Full access by all authorized contacts. Visibility and storage of all of your organization's support incidents (with valid authorization). E-mail notification of responses to your support incidents, as well as availability in the Web-based system. A password-protected, Web-based support system, available 24/7 (24 hours per day, 7 days per week) Full access by all authorized contacts. Visibility and storage of all of your organization's support incidents (with valid authorization). E-mail notification of responses to your support incidents, as well as availability in the Web-based system.

3ds Customer Support Customer Service
3ds Customer Support Services
3ds Support Ending

Nintendo will not be liable for the loss of any saved data or user generated content on your Nintendo 2DS, Nintendo 3DS or Nintendo 3DS XL which occurs either because of defective materials, workmanship or manufacturing or as a result of the replacement or repair of the Nintendo 2DS, Nintendo 3DS or Nintendo 3DS XL in accordance with its warranty.
Account management Manage your products, profile, billing, and users in Autodesk Account Account and profile Billing and orders Users and software Transition to named user Education program Go to your account Download & install Get up and running with your software Download products Install Get activation code Activate Remove products Launch download finder Ask the community Network.

Ask your support question here for CATIA V5, Abaqus or CST solutions

You have a question about CATIA V5, ICEM Surf, ABAQUS or CST?
Please login, then join the community below and ask your question using the 'question' icon in red:

You have a question regarding the 3DEXPERIENCE platform or want to check tutorials and discuss with other students?
Please check the following community!

I have changed my computer, how to adapt my license on it?
→ You have to determine your new TARGET-ID and modify it in your download Center (license transfer):

To request a license transfer, you have to:

1/ Generate the new TARGET-ID corresponding to your new machine (please refer to the TARGET-ID article in 6-Download in the installation guide) and get ready to paste it.

2/ Go to your Download Center.

→ To access it, first click on CONNECT at the top of the page (1) → Login (2) → then click on your initials (3) to access to your profile which includes your download center. Once on your download Center (4), choose CATIA Student Edition Software and click on 'Instructions' (5), scroll to Step B: your license is already activated and your previous TARGET-ID is mentioned in green.

To update it, paste your new TARGET-ID in the dedicated field and click on 'ACTIVATE MY COMPUTER'.
You will receive shortly after an email with your new license (.lic) file based on new the TARGET-ID.

Once your License file (.lic) received, import it in your Nodelock Management to activate it.

If you are continuing to experience the same problems please can we ask you to try the following suggestions:

Please ensure that you are running the latest PowerSaves 3DS software
We would recommend using a different USB cable with the PowerSaves 3DS transfer dock.
Please try configuring or temporarily disabling your firewall software or any similar software to allow the PowerSaves 3DS software access to the internet. If this resolved the situation then please update your firewall rules.
Please try using a different computer to confirm if the problems which you are experiencing are limited to your computer setup.
Diamond vip casino. If you continue to experience the same problems after following the above suggestions, please can we ask you to answer the following questions in your support request to enable us to advise you further:
- Please can you provide your PowerSaves 3DS license key and the registered email address.
- Please can you detail the messages reported by the PowerSaves 3DS software when inserting your 3DS game cartridges.
- Please confirm the 3DS game cartridges which you are inserting in to the PowerSaves 3DS transfer dock
- Please can you confirm the version numbers from the front of these 3DS game cartridges, for example LNA-CTR-EKJE-USA.
- Please can you confirm the version of Windows which you are using for example Windows 7 64bit.
- Please can you confirm if you were able to try using a different computer and if the computers share the same internet connection.
- Please can you confirm if known the type of internet connection in use or your internet provider.
- Please confirm that the registered email address and license key are correctly entered within the PowerSaves 3DS software options screen

Hi! My name is Vincent and I work for the Dassault Systèmes' Customer Support team.

Mac development book. The mission of this organization is to help 3DS products' users to ease their daily working life. Whenever they have a technical issue we need to answer correctly as fast as possible!

In April 2010, we created a @3DSsupport account on Twitter to add a new touch point with our users, to learn from their feedback and to adapt our approach of delivering Support services. This was a first step to become Social, but as Matthias said back then, we want to go further 🙂

3ds Customer Support Customer Service

Knowledge Centered Support as a Strategy

Plugins like newtone. Indeed when you are using any application, you go to search on Forum and/or watch in a FAQ to quickly find the solution of your problem, you want to have all knowledge available at the same place and benefit about the expertise of the application company experts!

In July 2011 we made fundamental changes on our support website and on our Knowledge Base (private access) by implementing a search engine powered by EXALEAD. The results were phenomenal! Our users could find what they searched for two times more often than before and consume knowledge articles made by our 3DS products support experts.

However our users expect more and we want to deliver the best.

Support becomes Social

Today, I am happy to announce that we put at our customers and users disposal a new service, a social service, leveraging our innovative platform powered by 3DSWYM technology.

On swym.3ds.com, I and my team propose now a new support feature to our users by adding 3 support communities dealing with 3DSWYM, CATIA and CAA adding to the shared knowledge a capability to interact with your peers.

Watch the video below to get a glimpse of the featured content:

3ds Customer Support Services

Just experience it as Matt Wynn did and let us know your feedback, what could be improved, and your expectations! Macro excel definition.

Last but not least, if you're attending one of the upcoming 3DEXPERIENCE Forums North America or Europe, stop by our booth for a live demo! 🙂

Here to serve you the best,

Vincent and the Online Support community team

3ds Support Ending

Vincent BADIE is managing the Online Support community team